Everything about how your personal data is collected, used, and protected on Bigtak — explained transparently, right here.
All data transfers on Bigtak are secured with 256-bit SSL encryption. Your login details, payment information, and personal data are transmitted through fully secure channels.
Your data is stored on secure servers with regular backups. Multiple layers of security are in place to prevent unauthorized access.
Bigtak never sells your personal data to third parties. Your data is used solely to improve our services and enhance your experience.
You can access, correct, or request deletion of your data at any time. You have full control over your personal information.
We are fully transparent about what cookies Bigtak uses and why. You can disable non-essential cookies at any time.
You can opt out of promotional messages at any time. We respect your preferences and will not send unwanted communications.
Bigtak (bigtak.app) is one of Bangladesh's most trusted online betting and gaming platforms. We understand how important your privacy is, which is why this Privacy Policy is fully transparent — clearly explaining what data we collect, why we collect it, and how it is kept secure.
This privacy policy applies to Bigtak's website, mobile app, and all other digital services. By using Bigtak, you agree to this policy. We recommend reading it before you start using our services.
Our privacy policy is built in accordance with international data protection standards. When processing your personal information, we always follow the principle of data minimization — collecting only what is strictly necessary.
If you have any questions about this Privacy Policy, please reach out to our support team at: support@bigtak.app
Bigtak collects information from you in several ways. Details are outlined below:
Information you voluntarily provide when registering or using Bigtak's services:
| Type of information | Example | Necessity |
|---|---|---|
| Identity information | Full name, date of birth | Mandatory |
| Contact information | Mobile number, email | Mandatory |
| Identity Verification Documents | National ID card, passport | For KYC verification |
| Financial Information | Mobile banking number | For payment purposes |
| Account information | Username, password (hashed) | Mandatory |
Some information is collected automatically while you use Bigtak:
Bigtak never stores your password in plain text. Passwords are always encrypted using a one-way hashing algorithm.
Bigtak uses your information only for legitimate and specific purposes. The reasons for how we use your data are detailed below:
Bigtak complies with the directives of relevant regulatory authorities and may be required to provide information to legal authorities when necessary.
Your data is never sold or shared with advertisers or third parties for marketing purposes.
Bigtak uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored in your browser.
| Cookie type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions and ensuring security | Deleted at end of session |
| Functional cookies | Remembering language preferences and user settings | 1 year |
| Analytics cookies | To understand site usage patterns and drive improvements | 6 months |
| Performance cookies | Tracking page load speed and errors | 3 months |
You can manage cookies through your browser settings. However, disabling essential cookies may affect certain Bigtak features. Turning off analytics and marketing cookies will have little to no impact on your overall experience.
Bigtak uses industry-leading technology and processes to protect your data. Our security measures are reviewed and updated on a regular basis.
If a security breach occurs that affects your data, Bigtak will notify you within 72 hours.
As a Bigtak user, you have full rights over your own data. Your rights are detailed below:
To exercise these rights, email us at support@bigtak.app or Help Center-. Bigtak will respond within 30 business days.
Some information may not be deletable due to legal obligations. For example, we are legally required to retain financial transaction records for a specified period.
Bigtak does not retain any data beyond what is necessary. The table below outlines the retention period for each type of information:
| Type of information | Retention Period | Reason |
|---|---|---|
| Account information | For the duration of active account + 5 years | Legal Obligations |
| Financial transaction records | 7 years | Compliance with Financial Regulations |
| KYC documents | 5 years after account closure | AML regulations |
| Gaming history | 3 years | Responsible gaming monitoring |
| Support contact | 2 years | Ensuring Service Quality |
| Cookies & Log Data | 6 months to 1 year | System Analysis |
Once the retention period expires, Bigtak securely deletes or anonymizes your data so that your identity can no longer be identified in any way.
Bigtak is an 18+ platform. We strictly ensure that minors (under 18) are not able to access our services.
If you become aware of a minor using Bigtak, please notify us immediately at support@bigtak.app. For more information, see our Responsible gaming page.
Bigtak may update this Privacy Policy as needed. Our policy on changes is as follows:
Visit this page regularly to stay up to date. If you have any questions about our policy, Help Center Contact us.
For any questions, complaints, or data-related requests regarding this privacy policy, please get in touch with us:
Our dedicated data protection team is always here to help. We believe transparency is the foundation of trust, which is why every aspect of our privacy policy is written to be as clear and straightforward as possible.